Last updated: Thu 21 Aug 2025

 

At SupporTech, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

 

 

1. Information We Collect

 

We may collect the following information when you contact us, book a service, or use our website:

 

• Your name, phone number, email address, and home/business address

• Details about your computer or device (to help provide service)

• Payment details (if applicable)

 

 

2. How We Use Your Information

 

We use your personal information only to:

 

• Provide computer support services you request

• Schedule and confirm appointments

• Process payments

• Communicate with you about your booking or follow-up support

• Improve our services and customer experience

 

We do not sell, rent, or share your personal information with third parties for marketing purposes.

 

 

3. Data Security

 

• We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

• Any payment details are handled securely and not stored by us after processing.

• If we access your computer (onsite or remotely), we will only perform the agreed services and will not view or copy personal files unless necessary to complete the service.

 

 

4. Remote Support Privacy

 

If you request remote support, you authorise Supportech to access your computer securely.

 

• Remote sessions are temporary and cannot be re-established without your permission.

• We do not install hidden software or track your usage.

 

 

5. Your Rights

 

Under Australian privacy law, you have the right to:

 

• Access the personal information we hold about you

• Request corrections if the information is inaccurate

• Request deletion of your data, where legally possible

 

To make a request, please contact us (details below).

 

 

6. Cookies & Website Data

 

• Our website may use cookies to improve your browsing experience.

• These cookies do not collect personal information and can be disabled in your browser settings.

 

 

7. Third-Party Services

 

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.

 

 

8. Changes to This Policy

 

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.

 

 

9. Contact Us

 

If you have any questions, please contact us:

 

SupporTech Australia

📞 1300 318 790

📧 admin@supportech.com.au